Privacy Policy

Anchoring Our Commitment

Here at Harbor Quintalis, we've been welcoming guests for years, and honestly, treating your personal info with respect is just part of how we do things. This policy lays out what we collect, why we need it, and how we keep it secure. No corporate jargon - just straight talk about your privacy.

What We're Collecting & Why

When you book a room or reach out to us, we'll need some basics - your name, email, phone number, and payment details. It's pretty standard stuff that lets us confirm your reservation and make sure everything's set for your arrival.

If you're using our marina services, we might ask for vessel information. For spa bookings, we'll check if you've got any health considerations. And yeah, our website uses cookies to remember your preferences - nobody wants to re-enter their info every single time.

Navigating Your Data

We use your information to run the hotel smoothly. That means processing reservations, communicating about your stay, handling payments, and improving our services based on what works and what doesn't.

Sometimes we'll send you updates about special offers or events - but only if you're cool with it. You can opt out anytime, no hard feelings. We're not about cluttering your inbox.

Who Gets to See This Stuff

We don't sell your data - that's not our business model. We're in the hospitality game, not the data-selling game. That said, some trusted partners need access to make things work.

Our payment processor handles transactions securely. Our booking system provider helps manage reservations. If you're arranging a yacht service through our marina, that info goes to our marine operations team. All these folks are bound by confidentiality agreements.

We'll only share your information with authorities if legally required - think tax agencies or law enforcement with proper documentation. Otherwise, your details stay with us.

Keeping Your Info Secure

Security's kind of a big deal when you're handling people's credit cards and personal details. We use industry-standard SSL encryption for all online transactions. Our servers are protected, regularly updated, and monitored.

Staff access is limited - not everyone needs to see everything, so we keep it on a need-to-know basis. We also train our team regularly on privacy practices because technology's only as good as the people using it.

That said, no system's 100% bulletproof. We do our absolute best, but we can't guarantee absolute security. It's just the reality of the digital world.

Cookies & Tracking

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little files help our website remember you and your preferences. They make browsing smoother and let us see which parts of the site people actually use.

Most browsers let you control cookie settings. You can block them entirely, though that might make some features wonky. We also use analytics tools to understand traffic patterns - it's all anonymized data that helps us improve the experience.

Your Rights & Choices

Under Canadian privacy laws, you've got rights, and we respect them. Want to know what info we have on you? Just ask. Need something corrected? We'll fix it. Want us to delete your data after your stay? We can do that too, with some exceptions for legal record-keeping.

To exercise these rights, shoot us an email at reservations@harborquintalis.info or give us a call at (604) 555-0127. We'll get back to you within a reasonable timeframe.

How Long We Keep Things

We don't hoard data forever. Reservation records stick around for about seven years - mainly for accounting and tax purposes. Marketing preferences we'll keep until you tell us to stop or we notice you haven't engaged in a while.

Once data's no longer needed, we either delete it or anonymize it so it can't be traced back to you. Simple as that.

Children's Privacy

We don't knowingly collect information from kids under 13. Our services are aimed at adults making bookings. If you're a parent and think we've accidentally collected your child's info, let us know and we'll delete it promptly.

Changes to This Policy

Things change - laws get updated, technology evolves, and our practices might shift. When we update this policy, we'll post the new version here with a fresh date at the top. For major changes, we might send you a heads-up via email.

It's worth checking back occasionally, especially if it's been a while since your last stay.

Third-Party Links

Our website might link to other sites - local attractions, partner services, that sort of thing. Once you click away from our site, this privacy policy doesn't apply anymore. Those sites have their own policies, so give 'em a read if you're concerned.